Returns Policy

 

AIESP is committed to customer satisfaction. If you receive any merchandise that is dective, please contact AIESP within 14 days and we accept product returns only for damaged goods. Item/s must be returned in the condition that you received it and we will happily exchange it.

Please note, if the product is not faulty, you are responsible for shipping costs to return item/s. 

We do except return items for change of mind, as these items are personal or practitioner used products.

Please contact us with any questions before any purchase.

Faulty Item Returns

If you have a faulty item that you would like refunded or replaced, please view our Refunds and Returns Guide on our Terms and Conditions page.

Return Terms and Conditions

All items returned for refund or exchange must be returned in the original condition.

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel and do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.